I’ve bought a lot of stuff from AliExpress in the past 10 years. Including some $10.000+ purchases. There have been problems, but overal I’m happy enough with the whole thing.

I feel everyone is trying their best to make it all work, but in the end it’s pretty complex to get something from the other side of the world to your home. Plus the language barrier can be a thing, where nobody in the chain really speaks any English. Usually the people at AliExpress, the seller and the actual people shipping the goods are pretty far apart from each other (China is a big country) and don’t always communicate the best.

Now there are of course a lot of scammers, just like on sites like Ebay and Amazon. AliExpress really does do their best to ban the scammers and prevent them from coming back, but it’s like fighting a flood with a broom and doesn’t do much. Recognizing the scammers can be pretty hard sometimes. The trick I’ve used is to either rely on small communities of people interesting in the same thing recommending a shop or simply talking to the seller. If the seller is happy to talk to you and willing to do just about anything you ask, it’s probably a scam. If they are kind of grumpy and say this is what we do take it or leave it, you’ve got a proper seller on your hands. Especially with large equipment as I’ve bought, the seller wants to talk shop about the machines all day, but if you have any special requests regarding shipping or customs, it’s a no go. They will also happily provide you a quote for a fully custom machine if you ask, with actual good prices for what it is, but still very expensive.

If something does go wrong with your order, don’t count on AliExpress doing anything. They are just the platform provider and don’t know you or your order. They aren’t involved in any way and handle millions of orders a day. Just use the tools they provide to talk to the seller, they will often happily help you and every time my shipment got lost, they refunded or sent another. If a part broke in shipment, they shipped me a replacement. And just because the product wasn’t what you thought it was or the shipment got lost in transit or there was something else wrong, doesn’t mean the seller is a scammer. Don’t report them as one, as for small shops this can cause problems and for the larger established shops AliExpress simply ignores the reports. Usually the seller does their best to get you your stuff, but when sending something from one side of the globe to the other, shit happens. International tracking has gotten so much better the past couple of years, so it’s easier to see where it went wrong.

AliExpress has also gotten very good with customs, they present you a price which is based on what you are going to pay. No hidden fees that get applied later in the process. They discount the product in the shopping cart with an indication of what you have to pay for customs handling and import fees. In the past this used to be a problem, where the price was too good to be true, only to turn out to be exactly that. But these days they are very good.

So if you have patience, do your homework and be careful out there, AliExpress can be a great source for products. If you want to be a Karen and shout at someone for not delivering the crap you don’t need within 24 hours, please just go to Amazon.

One thing to note: There is an environmental impact to buying directly from China and there’s no guarantee the products weren’t made by slaves in poor working conditions without mind for safety or the environment. So don’t go buying small crap you can get anywhere from there. Buy locally where possible and if you do order make it something big or buy a larger shipment. But this isn’t really an AliExpress thing, this applies to sites like Ebay as well as other big Chinese shops.