I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look
its always some vague bullshit that doesnt help
dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person
Kinda. I tried activating my new SIM card through the horrible web interface (oh o2 germany never change) an the interface kept bugging out. After a few tries I tried to find the hotline number through the chatbot and lo and behold the chatbot actually scanned my account and deducted that I was trying to activate my new sim card. After a few questions, the chatbot succeeded with what should be easily possible through the web interface.