Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
Maybe because the original post seems awfully arrogant, if you don’t know the context - and the post didn’t provide any context.
I’ve seen a ton of responses like yours. You’re implying that everyone gets the context, if they don’t, you assume everything is “hostile” if it’s not the exact line of thought you happen to support.
Accept that other people live different lives from yours and have different experiences and knowledge.