Discord could be a decent place for technical support, the way irc used to be used, but unless it’s super active with knowledgeable, helpful people, forums/GitHub discussions and other asynchronous comms channels make way more sense.
Otherwise it’s like shouting into the void and the signal to noise ratio on my discord channels is really low.
Plus with forums and discussion boards they can be stickied and indexed to be searched. So the next time someone has that error message they can pull up that exact discussion.
Discord is not a place for technical support or documentation, or anything important, ever.
Search engines can not index discord.
archive can not archive discord.
Everything thats in discord, is in its own isolated bubble, that will disappear from history and time should the discord ever shut down, and even if its still up, its not findable by anyone searching for the problem.
Discord fucking sucks for anything but random bullshiting with friends over games.
Documentation is different from technical support and neither should be done on Discord.
Discord could be a decent place for technical support, the way irc used to be used, but unless it’s super active with knowledgeable, helpful people, forums/GitHub discussions and other asynchronous comms channels make way more sense.
Otherwise it’s like shouting into the void and the signal to noise ratio on my discord channels is really low.
Plus with forums and discussion boards they can be stickied and indexed to be searched. So the next time someone has that error message they can pull up that exact discussion.
Discord is not a place for technical support or documentation, or anything important, ever.
Search engines can not index discord.
archive can not archive discord.
Everything thats in discord, is in its own isolated bubble, that will disappear from history and time should the discord ever shut down, and even if its still up, its not findable by anyone searching for the problem.
Discord fucking sucks for anything but random bullshiting with friends over games.