Working for an ISP where a company was calling us because their internet wasn’t working. I couldn’t find a record of the customer, then I realised we don’t even service that part of the region but they were quite insistent.
After a couple days their CEO rocked up to our office fuming. Why is the internet will offline? what do we pay you for? I’m not leaving till it’s fixed kinda thing.
We asked their CEO if they had a copy of their bill with them and he gave us their internet bill. No shock to us it was a bill for the national telco not for us, a regional niche ISP.
We pointed this out to him and his face drops. he turns to the person tailing him, who’s face has gone quite red.
The CEO stood up and walked out the door without saying a word.
Happens in business quite a bit.
Working for an ISP where a company was calling us because their internet wasn’t working. I couldn’t find a record of the customer, then I realised we don’t even service that part of the region but they were quite insistent.
After a couple days their CEO rocked up to our office fuming. Why is the internet will offline? what do we pay you for? I’m not leaving till it’s fixed kinda thing.
We asked their CEO if they had a copy of their bill with them and he gave us their internet bill. No shock to us it was a bill for the national telco not for us, a regional niche ISP.
We pointed this out to him and his face drops. he turns to the person tailing him, who’s face has gone quite red.
The CEO stood up and walked out the door without saying a word.