It’s a bit more than just being soulless. Masterson is the highest-profile example, but most of the rest of them have done some really terrible things. There are plenty of Youtube essays out there if you want to learn more. The one exception is Topher Grace, I haven’t heard of him doing anything really despicable.
I used to support a client who, when their internet went down would email us to let us know. From their on-site mail server.