That entire company was like that. Any minor issue, misunderstanding on their end only, or just their own wild incompetence on display always had both companies entire chain of commands on the email list.
I have a long list of complants about this publicly traded company’s dangerous incompetencies.
In Elder Scrolls, you either need a perk or a (mercantile) level requirement (depending on the game) to sell them anything, otherwise they will only buy and sell in their goods in their catagories.