I regret looking up the clip: https://youtu.be/jNFOVkB6JjQ
Sorry to say to my UK friends, it looks like these people have no manners when it comes to debating. Asking a question and then proceeded to shout over them. I’m surprised they still have viewers.
My experience with maintaining open source projects (though mine are very much smaller) is that it’s quite similar to a business: you just have to deal with stakeholders and people who think they are stakeholders.
I had all the same experience at work:
Some unknown person from an unrelated team contacted me because something that my team does not manage broke. I tried to help a few times and I suddenly became their personal IT support team.
Another time someone not even working at my company demanded that I drop everything and fix their problem, because my name appeared in 3rd parties libraries.
It’s sad that open source authors don’t always receive the recognition that they deserve.