The good

• webinars, they coined the term, unmatched especially at very large scale.
• New app with integrated meetings app is much better.
• Chat and spaces are good,
• routing content to SharePoint is great integration for document management and collaboration to protect documents and important content without worrying staff with process
• Admin troubleshooting is unmatched when someone complains about an issue it makes it very easy to identify what happened. something teams is absolutely atrocious at (we run both)
• Outlook integration is great which integrates with room systems and booking room panels
• adhoc meetings from panels outside rooms show in room calendars and all sync which is a nice feature

The bad

• Events need better integration
• Echo and noise cancellation is poor, get headphones they are a must, mic pickup fades in and out all the time on speakers on various devices or use a room system
• Conference translator audio channels don’t seem to exist for large multicultural conferences. +1 for Zoom
• video could be crisper, costs money to go 1080p and above

Want

• space conferences could be better (not to be confused with meetings/events) with a discord like voice+video+sharing like experience for spaces instead of just bulk calling all members…(would help bring people together more when working remotely) people could just join “live spaces” dropping in and out

WebEx room systems are great, easy to configure and great service to use, great for ver large conferences (think 1000-5000 or more) and it integrates with Teams meetings as well. That said, Zoom integration is terrible, they need to work on advanced conferencing features such as translator audio channels, echo and noise canceling is utter trash for the app, breakout rooms limited list goes on.