For us it was ‘hit the silent alarm as soon as it is safe to do so’ instead of calling the cops ourselves. Hitting the alarm would trigger a whole chain of events, which included alerting the cops, region manager and an emotional support team and sending out a notification to our intranet that your office would not be reachable for the rest of that day and the day after. It would also immediately notify the correct police departments, which was another reason why we were instructed to not call the alarm number.
Our robber wrapped a plastic bag around his arm so probably didn’t have a firearm, but you simply do not take that risk. Although my colleague had to tell that nitwit that he walked into a branch office that didn’t handle money and had nothing on premises, which was clearly advertised at the door. It did have an ATM, but, as was also made very clear on the outside, we didn’t have access to that. Never seen somebody so confused, fortunately he 180’d out of there. We were lucky that it was probably just somebody who acted on an impulse, another office a few streets down had a real armed robbery, where one of my colleagues got a gun put to her head. Took her years to get her live back on track.
For us it was ‘hit the silent alarm as soon as it is safe to do so’ instead of calling the cops ourselves. Hitting the alarm would trigger a whole chain of events, which included alerting the cops, region manager and an emotional support team and sending out a notification to our intranet that your office would not be reachable for the rest of that day and the day after. It would also immediately notify the correct police departments, which was another reason why we were instructed to not call the alarm number.
Our robber wrapped a plastic bag around his arm so probably didn’t have a firearm, but you simply do not take that risk. Although my colleague had to tell that nitwit that he walked into a branch office that didn’t handle money and had nothing on premises, which was clearly advertised at the door. It did have an ATM, but, as was also made very clear on the outside, we didn’t have access to that. Never seen somebody so confused, fortunately he 180’d out of there. We were lucky that it was probably just somebody who acted on an impulse, another office a few streets down had a real armed robbery, where one of my colleagues got a gun put to her head. Took her years to get her live back on track.