They actually have AI systems that can detect your mood.

I was in a hurry and started yelling “I WANT TO TALK TO A PERSON” over and over at the computer voice.

It finally took and when the person came on she was friendly in a “let’s deal with this crazy person” voice.

My question was easy for a person to address, but not on their menus and needed to be addressed quickly.

I am probably on a list somewhere, but until we get a social scoring regime, I should be OK.