• Destide@feddit.uk
    link
    fedilink
    English
    arrow-up
    0
    ·
    1 year ago

    Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they’re saying something wrong, but that’s what’s on the script is painful, and you waste about 30 mins just breaking through “the company code”