locked out of that feature

Oh I’ve met this person. “Can’t find the button” = “locked out”, “button moved 3mm to the left” = locked out", "I forgot my password " = “locked out”, “computer isn’t turned on” = “locked out”, “I have no internet access because I’m paranoid about ‘radiation’ and constantly turn my laptop’s wifi off” = “locked out”

She had a very unusual middle name: Inmyk.

Her son, Mike, is doing well, though