Yup. They’re just doing their job the way they’re supposed to so they don’t get fired and can afford crazy shit like food or a roof over their head. We shouldn’t make it any harder for them if we can reasonably help it.

I usually just do whatever they ask again anyway, even though I already tried it all before I called, because I wouldn’t be surprised if I just fucked up or had a brain fart or something, lol. Plus it doesn’t usually take much effort to just reset my router again or whatever.